Helpdesk Support
Helpdesk Support 6
Months Fairfield ME 04937 100% Onsite
Responsibilities:
Under limited supervision and a high level of judgment required, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment. They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. This position will be on-premise at the KVCC campus in Fairfield Maine. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements. They may also provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and MCCS Associate Chief Information Officer. This position is eligible for overtime and may on occasion be asked to work nights and/or weekends. Minimum
Qualifications:
The required minimum qualifications include an associate degree in information technology or similar field and four years of relevant work experience. Required Knowledge, Skills, and Abilities include, but not limited to:
Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles. Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution. Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff. Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software. Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured). Ability to communicate effectively orally and in writing Required skills:
Tier 1 Helpdesk support Password Resets MFA Basic windows Higher Education Software Support Top 3 Skills:
windows 11 office 365 software support #TB_EN Recommended Skills Administration Communication Help Desk Information Technology Infrastructure Management Maintenance Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Months Fairfield ME 04937 100% Onsite
Responsibilities:
Under limited supervision and a high level of judgment required, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment. They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. This position will be on-premise at the KVCC campus in Fairfield Maine. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements. They may also provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and MCCS Associate Chief Information Officer. This position is eligible for overtime and may on occasion be asked to work nights and/or weekends. Minimum
Qualifications:
The required minimum qualifications include an associate degree in information technology or similar field and four years of relevant work experience. Required Knowledge, Skills, and Abilities include, but not limited to:
Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles. Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution. Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff. Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software. Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured). Ability to communicate effectively orally and in writing Required skills:
Tier 1 Helpdesk support Password Resets MFA Basic windows Higher Education Software Support Top 3 Skills:
windows 11 office 365 software support #TB_EN Recommended Skills Administration Communication Help Desk Information Technology Infrastructure Management Maintenance Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
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